FAQ's

CAN I MAKE CHANGES TO MY ORDER? (Ex. Address)

Unfortunately, once you've placed your order it is not possible to amend any details, as your order has already started to process.

CAN I CANCEL MY ORDER?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

WHAT SHOULD I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please visit our "Contact Us" page and send us a message within 48 hours of delivery with your order number, the name/product code of the item you were supposed to receive and any further details/photos and we'll do our best to resolve this for you.

WHERE IS MY ORDER?

When your order has been shipped, you will receive a confirmation email with tracking information. Please visit the carriers website to track your package for the most accurate and up-to-date information.

WHAT SHIPPING METHODS ARE AVAILABLE?

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations.
Orders to US destinations can take 1-12 business days from the date that it is shipped out depending on the shipping method selected and final destination of the order.

CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your order shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out your billing address simply uncheck the box that says "Shipping to Same Address" you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your package is successfully shipped/delivered.

MY ORDER DID NOT ARRIVE. WHAT SHOULD I DO?

If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action

LOST PACKAGE/SHIPPING DISPUTE

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
You have 48 hours starting from the day that the tracking status of your order is updated by the carrier as "delivered" to report any faulty or incorrect items received. We reserve the right to request evidence, before approving any returns. We are not liable for lost/stolen packages.

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